We class all Sports Clubs, Colleges, Universities and other businesses, as business to business customers. Any individuals will be treated as a sole trader and therefore also as a business customer. These orders are governed by different rules to that of the standard Distance Selling Regulations 2014.
With business to business, you cannot automatically return good for credit, or cancel outstanding orders ordered specifically for you from our trade suppliers. All cancellations and returns are at the discretion of Aficionado Distribution LTD.
As a business to business seller the only returns we can accept are an obvious defect to an item upon delivery. No returns are accepted on any items that are personalised in any way.
Should an incorrect or faulty item be received by a customer it must be reported immediately to AD Teamwear within 2 days from delivery being received. For any faults after an item is used they will be judged subject to fair use from general wear and tear as well as wilful or accidental damage. When reporting any faults to AD Teamwear an image clearly showing the fault must be supplied by the customer claiming a fault.
AD Teamwear is reliant on the customer to provide the correct amount and correct size at the point of order. As a result our suppliers usually will not accept any returns. Should any of our suppliers do agree to exchange or take back goods, any restocking or administration fee will have to be paid by the customer. Size guides of all brands we work with are available both on individual product pages and on our size guide page. All size charts on the AD Teamwear website are to be used as a guide only. All of the brands displayed on the AD Teamwear website have different ideas of sizes. If you are unsure of the sizes that you require, we would strongly advise you to purchase some samples first to help determine to correct size.
If you decide to purchase a sample prior to ordering and wish to use the sample in your order you can return the sample for any personalisation work and the cost of the sample previously paid will be deducted from your order. Any samples sent to a customer must be returned in the original condition that they were sent. Should any manufacturer tags be attached to garments these must be retained. Any samples returned not in the original condition will not be refunded or deducted from a future order.